Many don't realize the intricacies that go into the operation of an efficient helpdesk. With so many inquiries coming in at any given time, it would simply be chaotic to try to make sense of it all, let alone create a system that would unify all the various activities that go into attending to a concern from someone seeking help or support. This is why we do what we do, which is making sense of all the intricacies that go into a helpdesk. We remove all the chaos so that you could attend to your customers quickly, quietly, and efficiently. Partner with us now and make sense of it all.
UBUI BANKA OPTIMIZES HELP DESK MANAGEMENT WITH CA SERVICE DESK MANAGERS
By adopting CA Service Desk Manager, Gruppo UBI Banca was able to improve help desk services, reduce IT costs, and optimize resources. The number of tickets went down by around 10 percent, with quicker response times and lower total cost of ownership. It was configured to meet client’s help desk management needs perfectly.
3X RETURN FROM IMPROVED ASSET MANAGEMENT AND HELP DESK OPS
Ziften Zenith helped a leading financial technology client to generate a 3X return on their investment, improved help desk customer service and MTTR metrics, and proactively planned efficient hardware refresh cycles.
ADSELFSERVICE PLUS HELPS WANSTOR IMPROVE ITS HELP DESK PRODUCTIVITY
ADSelfService Plus solution impacted Wanstor, a trusted IT services company in the UK, by honing its IT help desk productivity, helping with service delivery improvements, and saving the company a lot of time.
COLGATE PALMOLIVE TRUSTS DATACOM TO DELIVER A MULTILINGUAL SERVICE DESK TO INTERNAL IT USERS ACROSS ASIA PACIFIC
Datacom’s centralized service desk support to Colgate’s 3,000 employees in 12 countries gave Colgate visibility over its genuine call volumes and increased first time resolve rates for technical queries, boosting satisfaction in Colgate’s internal IT users.